Frequently Asked Questions

  • Each pouch contains a dry mix with the ingredients already measured for you. You add a few ingredients from your kitchen, depending on the mix, and follow the included directions. Check the product page before ordering to see what you’ll need. You still get to make something good at home, just with a little less measuring and prep.

  • Not at all. Every pouch comes with directions. If you can stir and set an oven timer, you can make these.

  • Each product is different. Common additions are eggs, butter, milk, or cream cheese — basic items you probably already have. The exact ingredients you’ll need to add are listed on the front of every pouch.

  • Unopened, our mixes are shelf-stable for 6-12 months when stored in a cool, dry place. Check the back of the pouch for the best-by date.

  • Our standard mixes contain wheat flour. We offer gluten-free substitution guides for customers who want to swap in gluten-free flour at home. Contact us at info@biscayneandbourbon.com for details.

  • Our standard mixes contain sugar. We offer sugar-free substitution guides using monk fruit sweetener for customers who prefer a lower-sugar option. Contact us at info@biscayneandbourbon.com for details.

  • Sunday Morning contains pecan pieces. All other products are made in a shared kitchen where tree nuts are present. Check each product listing for specific allergen information.

  • Absolutely. Our mixes make great gifts. You can ship directly to the recipient — just enter their address at checkout.

  • Flat rate of $4.99 on all orders.

  • Orders ship within 3-5 business days via USPS. Delivery takes 3-7 business days depending on your location.

  • Not at this time. We currently ship within the United States only.

  • Yes. We offer wholesale pricing for retailers, cafes, and gift shops. The minimum order is 12. Contact us at orders@biscayneandbourbon.com for our wholesale pricing sheet.

  • Contact us at hello@biscayneandbourbon.com within 7 days with your order number and a photo of the damaged product. We will replace it or issue a full refund. No hassle.

  • Because our products are food, we cannot accept returns. If your order arrives damaged, incorrect, or incomplete, email hello@biscayneandbourbon.com within 7 days with your order number and a photo. We will replace it or refund it.

    Full details are on our Returns & Refunds page.